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The Hidden Flaws in Handoffs (and What to Do About Them)

The Hidden Flaws in Handoffs (and What to Do About Them)

Are you 100% happy with your construction project handoff process? If you’ve ever experienced process bottlenecks, production delays and miscommunication between your teams as projects are transferred, it may be time for a change. In this article, we’ll explore common handoff process flaws—and practical fixes— as you transition construction projects from one team to another.

FLAW #1: Your Teams are Disconnected

If you’ve ever watched a relay race, you understand the true meaning of “getting up to speed”: in order to have a chance at winning, both runners have to be in motion before the handoff takes place. The same is true of your preconstruction and site teams; if your project managers, superintendents and foremen aren’t onboarded early in the construction process (with the help of estimators, project coordinators and preconstruction managers), problems can arise, delays can occur and profitability can suffer. Through collaboration and coordination—and access to project information throughout the project lifecycle—every team shares the same scenario, and has the information needed to execute next steps without delay.

FIX: Onboard Stakeholders Early
Make sure your preconstruction team keeps site workers in the loop and actively soliciting feedback before, during and after construction work begins.

FLAW # 2: You Make Decisions on the Fly

With so many moving parts to monitor and manage, it’s easy to see why some project decisions are put on the back burner, only to be made at the last minute. The issue, as any contractor can tell you, is that construction is a dynamic process, subject to changes in requirements, needs, budgets and timelines. The problem? The more developed a project becomes, the more difficult—and expensive—it is to modify; a decision you make early on is more easily implemented than one made later, with a corresponding savings of time and money. Having a reliable road map that everyone in your organization can share early in the construction process will help keep projects running smoothly.

FIX: Agree on a Plan
Encourage collaboration among teams to agree on key decisions during the preconstruction process rather than waiting until site work begins.

FLAW # 3: Your Data Is Unavailable

Action requires information, and if your teams don’t have the data they need to perform the work at hand, you’re creating process bottlenecks that will inevitability cost you time and money. That’s especially true as projects are transitioned from the estimating and preconstruction team to site workers team to another. If your subcontractors, trade partners suppliers aren’t up-to-speed on key project details, your job is likely to lose momentum as information is gathered and shared. The better way? Maintain a central location for project data that can be accessed by everyone early in the process.

FIX: Facilitate Data Sharing
Keep all stakeholders fully informed and up-to-date by providing unlimited access to project information that’s accurate and complete.